MODIFICATION/CANCELLATION POLICY
Last updated 11/03/2023
This document is an agreement between Tiger Wag, LLC and Client. Tiger Wag, LLC and/or its representatives (Independent Contractor(s) or employee(s)) will be hereinafter referred to as the “Pet Sitter”. Pet Sitter and Client agree to the following reservation modification/cancellation policy.
Modifications
If Client must make modifications to their reservation, Pet Sitter must be notified as soon as possible.
Client may modify any part of their reservation up to 72 hours in advance of the check-in time listed on the invoice provided. These modifications may include but are not limited to check-in/check-out times, check-in/check-out dates, the number of pet(s) to be serviced, etc. as long as the modification request occurs 72 hours prior to check-in.
If Client must remove services from their reservation less than 72 hours in advance of the check-in time listed on the invoice provided, Client must pay a penalty of 50% of the cost of the service to be removed. If Client paid the invoice in advance, Client may receive a 50% refund of the cost of the service to be removed as long as the modification request occurs prior to check-in.
Services may NOT be removed from a reservation after the check-in time listed on the invoice provided has been reached. Client will be charged for the full cost of services listed on said invoice regardless if the invoiced services were rendered or not. If Client paid the invoice in advance, Client is not eligible for a refund if the modification request occurred after the check-in time listed on the invoice provided.
Services may be added to an invoice at any time at the request of Client or at the discretion of Pet Sitter. If Client paid the invoice in advance, a new invoice may be generated for those additional services and provided to Client for payment.
Cancellations
If Client must cancel their reservation, Pet Sitter must be notified as soon as possible.
Client may cancel up to 72 hours in advance of the check-in time listed on the invoice provided without penalty. If Client paid the invoice in advance, Client will receive a full refund as long as the cancellation request occurs 72 hours prior to check-in.
If Client must cancel less than 72 hours in advance of the check-in time listed on the invoice provided, Client must pay a penalty of 50% of the total cost of services from said invoice. If Client paid the invoice in advance, Client may receive a 50% refund as long as the cancellation request occurs prior to check-in.
Services may NOT be cancelled after the check-in time listed on the invoice provided has been reached. Client will be charged for the full cost of services listed on said invoice regardless if the invoiced services were rendered or not. If Client paid the invoice in advance, Client will not be eligible for a refund if the cancellation request occurred after the check-in time listed on the invoice provided.
If Client fails to check-in within 24 hours after the check-in time listed on the invoice provided has been reached without notifying Pet Sitter, the reservation will be considered an “after check-in cancellation,” and the above Cancellation policy will apply. For situations where Pet Sitter has been notified, see the Modifications policy above.
Refunds
Client is NOT eligible to receive refunds after services have been rendered. Full and partial refunds are only available in advance of the check-in time listed on the invoice provided. Please see the policies above for refunds due to modifications or cancellations.